Description
We are seeking a skilled Data Center Support Specialist to provide complex support to meet uptime goals. As a technical subject matter expert, you will participate in maintaining, troubleshooting, and managing Data Center Systems.
Key Responsibilities:
- Manage the installation, maintenance, and upgrades of internal and external computer hardware systems
- Collaborate with Infrastructure and Business services to provision and set up environments
- Assist with designing automation scripts and best practice processes to minimize human intervention
- Propose and guide the implementation of systems and enhancements to improve reliability and performance
- Monitor usage and performance using standard tool sets
- Respond to production issues escalated by clients and support teams
- Train personnel on Data Center processes and systems
- Work with Service Providers to ensure operational aspects of the Data Center are working properly
Requirements:
- Bachelor's Degree with 5 years of related experience or Master's Degree with 3 years of related experience
- Equivalent experience can be substituted for degree requirements
- In-depth knowledge of large-scale enterprise Data Center Operation platforms
- Comfortable working in on-prem, distributed, and hybrid Data Center environments
- Ability to combine metrics, events, and traces into a holistic IT Operation system
- Good knowledge of Data Center facilities, server, network, virtualization, cloud, and container technologies
- Fluent German and English speaker