Description
As a Level 1 Support Specialist in our Platform team, you will be responsible for providing proactive technical support and incident management services for Vista's Cloud, SaaS, and managed service clients globally.
The Platform Support team delivers round-the-clock service, 365 days a year, from around the globe, which may require you to work outside of normal business hours or on weekend days.
Key responsibilities include:
- Working with proactive platform monitoring technology to identify and address incidents
- Responding to and resolving incidents logged for Cloud/VMS/SaaS
- Collaborating with Vista teams globally to resolve incidents
- Reading and understanding program code to assist with problem-solving
- Using SQL Server and SQL statements to assist with problem-solving
- Using Azure and monitoring tools to assist with problem-solving
- Recording all details of support calls into Vista's issues system
- Being available on rotation with a cell phone for urgent after-hours support issues
You will also be expected to continuously build expertise in the platform and product, act as a subject matter expert, and contribute to support documentation.
About Vista: Vista Group is a global company with offices in multiple locations, including Auckland, Sydney, Los Angeles, London, Amsterdam, Cape Town, Shanghai, Mexico City, and Kuala Lumpur.
Requirements
You'll need:
- Two years or more experience working in IT support or services type role
- Experience working with Azure, SaaS, VMS, Cloud (preferred)
- Microsoft AZ900, AZ104 (preferred)
- Strong knowledge of SQL Server and networking
- Undergraduate degree in IT (preferred)
Benefits
You will be supported to continually learn and improve your tech skills, share knowledge and ideas in the team, and be part of a dynamic and open culture.