Description
We are seeking a Technology Product Development Support Specialist to participate in analytical, experimental, investigative, and other fact-finding work in support of technology products. As a generalist or in a combination of disciplines, you will work within the Technology Product Development Support Function.
Responsibilities:
- Collaborate with customers and project management teams to identify key project milestones and implementation timelines
- Gather requirements and translate them into technical specifications
- Manage the ticketing queue for clients, ensuring completion in line with client needs and expectations
- Prepare for recurring internal meetings and advise on timeline progression
- Ensure all tickets are up to date and escalate as needed
- Build weekly client slides providing project snapshots and status updates
- Participate in QA, UAT, and production launch support related to various customer engagements
- Collaborate with the product development team to support platform functionality
- Provide Tier 2/3 technical support for custom integrations
- Drive resolution to remediate routine and non-routine problems and hold resources accountable for providing permanent solutions
Qualifications:
- Bachelor's Degree required; Master's Degree preferred
- 2 years of related experience required
- Emphasis on technical/discipline knowledge rather than managing people
- Application of expertise in professional areas to achieve results
- Progression within the Career Band reflects increasing depth of professional knowledge, project management, and ability to influence others