Description
As PayPal continues its mission to revolutionize commerce, we’re looking for a driven Senior Account Representative to join our Small and Medium Business Sales team in Germany, with a focus on the Southern region.
In this role, you’ll own the end-to-end commercial relationships for a portfolio of around 80 of our higher-value SMB merchants. You’ll proactively identify opportunities to deepen relationships, expand product adoption and solve merchant needs to protect and grow transaction margin.
Essential Responsibilities:
- Collaborate internally to influence process quality and efficiency.
- Determine appropriate actions and consider alternative solutions.
- Acquire, manage, and expand relationships with small and medium-sized merchants.
- Use analytical skills and judgment to recommend best solutions.
- Influence through defined processes and procedures.
Additional Responsibilities & Preferred Qualifications :
- Own the commercial relationship with your merchants, working closely with colleagues across PayPal to deliver strong end-to-end outcomes.
- Develop tailored account plans and commercial strategies for these strategically important merchants.
- Use AI-powered tools to identify growth, cross-sell and risk signals across your portfolio.
- Keep pipeline, forecast and portfolio health reporting accurate, and support less experienced AM colleagues by sharing what works.
- Bring together the right internal teams to resolve merchant needs and work through ambiguous issues where no established playbook exists.
Requirements:
- 5+ years of relevant experience, or an equivalent combination of experience, education and training.
- Professional fluency in German, enabling you to build strong customer relationships and lead effective commercial conversations.
What We Offer:
- Comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial.
- Generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.
- A flexible, balanced work culture with a holistic approach to benefits.