Description
The Commercial Contract Support Process & Implementations Support Specialist plays a pivotal role in strengthening operational efficiency, consistency, and business continuity across Commercial Contract Support (CCS) and Business Process Analysis (BPA).
Responsibilities:
- Support the planning, coordination, implementation, and monitoring of CCS projects and operational initiatives.
- Identify opportunities to improve processes, workflows, efficiency, and service delivery.
- Support system enhancements, process changes, and operational improvements from planning through implementation.
- Participate in user acceptance testing, document results, identify issues, and support resolution activities.
- Communicate system enhancements and process changes to CCS stakeholders.
- Develop and deliver training and guidance on new or updated processes and systems.
- Serve as the liaison between CCS and BPA for documentation, training, and process alignment.
- Serve as the succession planning resource and act as a back-up to the Queue Coordinator for managing time-sensitive sales-close deliverables.
- Support daily operational activities, including contract data entry in CPQ systems as needed.
- Provide Sales and cross-functional teams with updates on account status and transaction progress.
- Ensure compliance with CPQ procedures, internal controls, and business service-level agreements.
- Maintain accurate documentation and provide information required for audits and compliance reviews.
- Support business continuity by documenting critical processes and maintaining operational knowledge.
- Coordinate time-sensitive activities during month-end close and work flexible hours as needed as support to the Queue coordinator.
- Adapt to changing priorities and complete other assignments as required.
Requirements:
- Bachelor’s Degree in Finance, Accounting, Project Management or related education and experience.
- 3-5 years related work experience or related degree.
- Contract management experience.
- Experience in fast-paced environment with Sales Organization a plus.
Skills:
- Project Coordination
- Operational Management
- Process Improvement
- System Enhancement Support
- User Acceptance Testing
- Documentation Management
- Training and Knowledge Transfer
- Data Entry Proficiency
- Order Management
- Case Tracking and Resolution
- Communication Skills
- Problem-Solving
- Queue and Deliverable Management
- Mentorship and Coaching
- Attention to Detail
- Adherence to Procedures
- Collaboration Skills
- Organizational and Time-Management Skills
- Adaptability
- Business Continuity Support
Benefits:
- Health & Wellness: Health care coverage designed for the mind and body.
- Flexible Downtime: Generous time off helps keep you energized for your time on.
- Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
- Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
- Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
- Beyond the Basics: From retail discounts to referral incentive awards,small perks can make a big difference.