Description
This is a senior role responsible for leading client relationships, account management, and the delivery of health and benefits broking and consulting solutions for a portfolio of corporate clients.
As a Senior Client Account Manager, you will serve as a senior client contact point and trusted advisor, with accountability for client retention, renewal strategy, insurer engagement, service quality, team leadership, and the overall performance of assigned accounts.
Key responsibilities include:
- Leading client account management activities for assigned corporate clients
- Developing and maintaining strong client relationships
- Overseeing day-to-day service delivery and coordinating account management teams
- Ensuring accurate and timely management of policy documentation and account servicing matters
- Setting and leading client account strategies, including renewal planning and insurer negotiations
- Monitoring service quality and account performance
- Providing guidance and mentorship to junior team members
- Contributing to business development and market growth
To succeed in this role, you will need:
- A university degree in a related discipline or other relevant qualifications
- 8+ years of solid account management experience in health & benefits, insurance, and/or insurance broking
- Strong client and stakeholder management skills
- Practical understanding of insurance broking, renewals, and client servicing
- Project management skills and strong proficiency in Microsoft Excel, Word, and PowerPoint
- Strong language capabilities in spoken and written English, Cantonese, and Mandarin
By joining our team, you will benefit from:
- Professional development opportunities and supportive leaders
- A vibrant and inclusive culture
- A range of career opportunities and benefits to enhance your well-being