Description
We are seeking an OS Partner Services Specialist to support our office in Arizona. As an OS Partner Services Specialist, you will develop close customer/partner relationships, understand their needs, offer support services and advice, monitor satisfaction, demonstrate HPE's value, and influence interest in other offerings.
Responsibilities:
- Develop and maintain customer/partner relationships
- Manage support services, renewals, conversions, and upsells for assigned accounts
- Focus on growing contractual renewals, attach, and new businesses for small-to-mid accounts
- Use solid account and renewal planning techniques, analytics, and a lifecycle approach to create proposals
- Own varied end-to-end renewal cycles aligned with the budgetary cycle
- Negotiate price and drive successful deal closure
- Qualify and pursue various services upsell and identify new opportunity leads
- Pass sales leads to the extended team for developing and presenting more complex support and product offerings
- Maintain knowledge of competitors to strategically position the company's products and services
- Accurately forecast renewal orders and maintain pipeline and opportunities
- Engage with customers/partners through planned telephone calls, face-to-face visits, and business reviews
- Proactively collaborate with extended account sales team, services delivery, and external partners
- Own the support services contractual relationship for assigned accounts
- Work on a variety of account sizes/volumes, including larger accounts
- Establish relationships with customers/partners at all organizational levels
- Drive the sales cycle, frequently growing the account and advising the customer on their contractual support environment
- Support campaigns with Territory Managers to build the pipeline
- Prioritize and organize effectively to handle competing priorities and volume
- Work mostly independently, requiring minimal coaching/support
Education & Experience:
- University or bachelor's degree preferred, or equivalent experience
- 4-7 years of relevant work experience or equivalent
- Demonstrated success in achieving progressively higher quota is desired
Knowledge & Skills:
- Excellent relationship management and customer understanding expertise
- Proactive escalation management
- Strong account and opportunity planning and development skills
- Demonstrates deep support services and renewal management expertise
- Good knowledge of the company's other offerings, strategic initiatives, technical trends, partner and competitor products, and strategies
- Solid presentation and proposal expertise
- Good business, sales, and financial acumen
- Analytical and detail-oriented
- Excellent written and verbal communication and presentation skills
What We Can Offer You:
- Comprehensive suite of benefits that supports physical, financial, and emotional wellbeing
- Investment in your career through specific programs catered to helping you reach career goals
- Unconditional inclusion and celebration of individual uniqueness