Description
As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organisation while working directly with our Outside Sales partners around the country.
In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance.
This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams.
Responsibilities:
- Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews and career development.
- Provides initial training, coaching and oversight of Dealer Success Managers throughout the new hire training program.
- Ongoing focus and development for all Dealer Success Managers through continued education forums.
- Ensures policy and procedure adherence and compliant actions.
- Effectively communicate across the organisation including Senior Leadership.
- Some travel may be required up to 50%
Skills and Competencies:
- People Development & Coaching: Demonstrated ability to coach, mentor, and develop team members for peak performance and career growth.
- Change Leadership & Motivation: Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture.
- Talent Management: Strong instincts for identifying, acquiring, and retaining top talent.
- Strategic: Proven track record of making holistic assessments of our current state, defining an end state vision, and articulating the path to get there.
- Strong communication, negotiation and influencing skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills.
- Clear results orientation: Focused on achieving both short and long-term goals.
Basic Qualifications:
- High School Diploma, GED, or equivalent certification
- At least 3 years experience in staff management and training
Preferred Qualifications:
- Bachelor’s Degree
- 5+ years of experience in staff management and training
- 3+ years of experience in the Auto Finance industry
The minimum and maximum full-time annual salaries for this role are: Sales Territory: $138,100 - $157,700 Tampa, FL: $138,100 - $157,700 Alpharetta, GA: $138,100 - $157,700
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.