Description
Syneos Health is seeking a Bus Proc & Perf Analyst to support Learning Center operations for clinical teams. The successful candidate will enable processes for both internal employees and external clients, focusing on managing and optimizing SharePoint environments, supporting training-related activities, and ensuring smooth execution of operational workflows.
Core Responsibilities
- Provides assistance on organizational projects and initiatives, including training, system deployments and enhancements, process development and documentation, validation activities, and data migrations.
- Participates in process improvements, such as assisting in the redesign and improvement of business processes.
- Assists in problem identification and resolution, including monitoring operational indicators, exercising critical thinking and problem-solving skills, and communicating impact.
- Provides accurate operational metrics for areas overseen by Global Operations Management, including extracting data, analyzing metrics, and communicating findings.
- Supports end-users of processes and systems, responding to questions, identifying issues for escalation, and documenting support issues.
- May assist with preparation and maintenance of end-user training materials and job aids.
Requirements
- Proven experience with SharePoint administration and content structuring.
- Hands-on experience with Power Automate and workflow creation.
- Ability to independently manage and optimize SharePoint environments.
- Experience working across systems/tools and improving processes.
- Ability to work autonomously with minimal guidance.
- Strong attention to detail and quality focus.
- Proactive, solution-oriented approach and critical thinking.
- Ability to connect processes and operate across different tasks.
- Flexible, team-oriented mindset.