Description
As a Senior Associate, Process Manager at Capital One, you will be part of a team responsible for creating and enhancing processes that deliver excellence to debit network partners and clients.
The ideal candidate is highly curious, technology-focused, and adept at finding automation and AI solutions to optimize legacy workflows.
General Responsibilities:
- Lead and own process improvement initiatives across Pulse Operations, prioritizing strategies that drive the highest efficiency and scale.
- Identify opportunities to leverage automation tools and AI capabilities to make existing debit networks workflows better, faster, and more automated.
- Collect operational data and leverage reporting to provide transparent, actionable insights to senior leadership and executives regarding network performance, disputes, fraud, and settlement.
- Monitor processes to track and resolve operational breakdowns, drive issue resolution and risk mitigation activities.
- Design the entire process lifecycle by understanding customers' needs,from identifying a bottleneck and developing the technical solution to planning execution and implementation into production.
- Develop and maintain formal process documentation including procedures and process flow diagrams.
- Direct and guide project teams and/or cross-functional stakeholders ,including Product, Technology, Training, and Monitoring,as a Subject Matter Expert (SME) to achieve desired operational outcomes and ensure seamless adoption of new processes.
- May lead a team and/or direct others on projects.
Basic Qualifications:
- High School Diploma, GED or equivalent certification.
- At least 1 year of experience in Microsoft Office or G Suite.
- At least 2 years of experience in Business Process Management, Project Management, Relationship Management or Risk Management.
Preferred Qualifications:
- Bachelor’s Degree or military experience.
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification.
The salary ranges for this role are: McLean, VA: $88,800 - $101,300 per year Houston, TX: $80,800 - $92,200 per year
This role is also eligible to earn performance-based incentive compensation, which may include cash bonus(es) and/or long-term incentives (LTI).
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.