Description
Grab is Southeast Asia's leading superapp, providing various services such as food delivery, financial management, and transportation.
You will lead Vietnam's shift from a run-and-maintain IT team to an automation- and AI-first one , owning how IT runs today while rebuilding how it runs tomorrow.
As Country IT Manager, you own End User Computing (EUC) operations for Grab Vietnam: the service desks, endpoint fleet, office IT, and IT service management.
The Critical Tasks You Will Perform:
- Run operations , oversee the Vietnam service desk, endpoint fleet, and office IT.
- Deliver office and infra projects , lead office build, relocations, and network/AV upgrades.
- Build and automate , design, prototype, and ship scripts, integrations, and lightweight tools.
- Adopt AI workflows , use AI and agentic automation to take on more of the IT support workload.
- Improve observability , add telemetry, dashboards, and alerting for proactive detection.
- Partner and govern , work with regional teams on systems, policies, and the security of data.
QUALIFICATIONS:
- 5+ years managing IT Operations or EUC teams.
- Hands-on experience deploying and supporting laptops, desktops, video conferencing, and networking.
- Build solutions with AI-assisted development, scripting, and low-code platforms.
- Experience with AI and agentic workflows.
- ITIL certification or equivalent experience.
- Fluent in English and Vietnamese.
ADDITIONAL INFORMATION: Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex, create a benefits package that suits your needs.
- Celebrate moments that matter in life with loved ones.
- Confidential Grabber Assistance Programme.