Description
We are seeking an experienced HPC Service Delivery Manager to oversee the end-to-end delivery, reliability, and optimization of large-scale computing clusters, storage systems, and specialized software stacks.
Key Responsibilities
- Infrastructure Operations Oversight: Monitor daily performance, track system bottlenecks, and manage compute clusters, job schedulers, and parallel file systems.
- SLA & Vendor Management: Ensure service level agreements (SLAs), uptime commitments, and vendor contracts are consistently met.
- Compliance & Security: Maintain data privacy, regulatory standards, and internal security policies across high-performance environments.
- SLA & KPI Management: Track and enforce Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) to make sure client expectations are consistently met or exceeded.
- Client Relationship: Serve as the primary point of contact for client communication, escalations, service reviews, and feedback.
- Incident & Problem Resolution: Coordinate responses to major operational issues, manage root-cause analysis, and minimize system or service downtime.
- Cross-Functional Coordination: Work alongside engineering, support desks, and operations teams to align service delivery with contract-related requirements.
- Continuous Improvement: Use frameworks like ITIL (Information Technology Infrastructure Library) to streamline processes and upgrade service quality.
- Technical Writing and Technical Report Review: Use technical expertise and writing skills to in the review and development of required contract deliverable documentation.
- People Management Responsibilities of Assigned Personnel: Monitor daily and long-term performance, conduct regular evaluations, and provide constructive feedback.
Common Qualifications & Skills
- Education: A Bachelor’s degree in Computer Science, Information Technology, Business Administration, or Engineering.
- Experience: Typically, 10+ years of deep technical background in Linux systems administration, cluster orchestration, or cloud-based HPC platforms.
- Certifications: Popular credentials include ITIL 4 Foundation, PMP (Project Management Professional), or Six Sigma.
- Key Skills: Strong communication, conflict resolution, vendor management, excellent technical writing skills, and analytical problem-solving.
Benefits
- Medical plan options
- Dental plan options
- Vision plan
- 401(k) plan
- Paid time off plans
- Paid parental, military, bereavement, and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness, and business travel and accident insurance