Description
We are seeking an experienced Motor Claims Handler to join our growing Casualty team at Davies. As a Motor Claims Handler, you will be responsible for providing a quality, proactive, 360 claims service on behalf of important clients and in accordance with the insurer's claims handling philosophy.
Responsibilities:
- Establish if cover is in place for the claim
- Record all claims on the digital claims handling system
- Investigate all liability claims either from the desk or by instructing loss adjusters
- Make the decision on liability
- Negotiate settlement of the claim
- Ensure compliance with all legal timescales and client SLAs
- Build relationships with external clients and stakeholders
- Provide referral support to less experienced colleagues
Skills, Knowledge & Expertise:
- Experience of policy wording and terms and conditions
- Knowledge of insurance and the insurance market
- Knowledge of how to value an injury claim
- Knowledge of reserving philosophies desirable
- Knowledge of Civil Procedure Rules and the Claims Portal
- Good communications skills at all levels
- Excellent customer service
- The ability to work as part of a team
- Take responsibility for your own workload
- Must be able to demonstrate adaptability and flexibility
- Good planning and organisational skills
- Strong IT skills
Benefits:
- Exclusive Rewards Platform – Enjoy discounts at over 800 retailers
- Generous Holiday Allowance – Start with 25 days of holiday, in addition to UK bank holidays, with the potential to increase over time and the flexibility to buy up to 5 additional days per year
- Professional Growth – Benefit from ongoing development opportunities, training programs, and support in obtaining professional qualifications