Description
At Davies, people are at the heart of all they do. The company succeeds through teamwork and offers a great place to work with excellent benefits.
Davies is seeking an experienced Claims Handler to join their growing Casualty team. The successful candidate will provide a first-class proactive claims handling service to major clients in a stimulating environment.
Key Responsibilities
The Claims Handler will be responsible for:
- Communicating with insurers, policyholders, and brokers
- Handling allocated claims, either from their desk or by referring them to a field adjuster for on-site investigation when necessary
- Obtaining all relevant evidence and documentation
- Determining appropriate actions to resolve each case
- Preparing detailed reports, advising on policy indemnity, legal liability, quantum, and tactics as needed
- Negotiating settlements within agreed authority limits
- Maintaining proactive communication with all parties involved
- Handling cases according to documented procedures and client requirements
- Regularly reviewing and maintaining proper reserves
- Staying updated on technical changes relevant to their role, including participating in company-facilitated training programs
Skills, Knowledge & Expertise
The ideal candidate will have:
- Proficiency in managing claims from cradle to grave
- Experience managing property claims
- Experience with the investigation of liability claims
- Knowledge of how to value injury claims
- Understanding of Civil Procedure Rules and the Claims Portal
- Commitment to delivering outstanding customer service
- Collaborative team player
- Management of personal caseload
- Demonstrated adaptability and versatility
Desirable skills include:
- Experience in managing Employer's Liability (EL) & Public Liability (PL) claims
- Familiarity with reserving strategies
- Exceptional communication abilities across various levels
Benefits
Davies offers a range of benefits, including:
- Exclusive Rewards Platform with discounts at over 800 retailers
- Generous Holiday Allowance, starting with 25 days of holiday, in addition to UK bank holidays
- Professional Growth opportunities, including ongoing development opportunities, training programs, and support in obtaining professional qualifications
- Career & Purpose benefits, such as the Davies Innovation Lab, leadership training programme, and funding for professional qualifications
- Environmental & Social benefits, including The Davies Foundation, local charity funding, and employee volunteering programme
- Financial Health benefits, such as a pension with 5% employee and 5% employer contribution, life assurance, and cycle to work scheme
- Mental, Physical & Emotional Wellbeing benefits, including a wellbeing centre, discounts with hundreds of UK retailers, and flexible working