Description
As a Strategic Account Executive specializing in selling into Strategic Non-Profit organizations, you will play a critical role in establishing and nurturing strong relationships with these organizations.
Your primary goal will be to understand their unique requirements, demonstrate the value of Salesforce products, and assist them in achieving their mission-critical objectives.
You are the CEO of your business and you work strategically and methodically to quickly develop a deep understanding of your customer's business.
Join our dynamic team and help Non-Profit organizations leverage Salesforce solutions to enhance their operations and better serve their constituents.
Responsibilities:
- Develop an in-depth understanding of Salesforce products and solutions.
- Act as the primary point of contact, ensuring that client inquiries and concerns are addressed promptly.
- Stay informed about industry trends and competitive offerings.
- Develop key customer stakeholder relationships and drive customer satisfaction.
- Understand the challenges our customers are working to solve for and develop a strong point of view as to how we can partner to help.
- Develop and drive the overall long-term strategy for the account, aligned to customer business objectives.
- Coordinate internal Salesforce resources to meet customer business needs.
- Perform account planning at assigned accounts, coordinating with Prime and Cloud sales resources to ensure strategic alignment.
- Share Salesforce value proposition for existing and/or new customers.
- Keep clients informed about new product features, updates, and enhancements relevant to their needs.
- Identify and drive growth opportunities within existing accounts and work towards expanding Salesforce services.
- Address and resolve client issues in a timely and efficient manner.
- Utilize data analysis to pinpoint areas for improvement and make data-driven recommendations.
Requirements:
- Minimum of 7-10 years of full cycle SaaS closing experience.
- Outstanding communication and interpersonal skills.
- Willingness and ability to travel to client locations as required.
- Strong problem-solving and negotiation abilities.
- You've built global engagement across multiple lines of business and broadened product support within an organization.
- You have experience collaborating with internal team members like Solutions Engineers and Customer Success Managers, Product Managers, and Co-Prime teammates.
- Financial Acumen.
- Solid career longevity and track record of success.
- Understands what an account plan/mutual close plan is and how it leads to success.
- Solid business acumen around forecasting and customer management.
- Self-motivated with a commitment to achieving and exceeding sales targets.
Benefits:
- Time off programs.
- Medical, dental, vision.
- Mental health support.
- Paid parental leave.
- Life and disability insurance.
- 401(k).
- Employee stock purchasing program.