Card Program Manager (Director level)

Nium is looking for a Card Program Manager to oversee the end-to-end lifecycle, operational performance, and expansion of its global card issuance products.

The Card Program Manager will be the central operational owner for Nium's card programs, acting as the primary bridge between external partners and internal product, engineering, and compliance teams.

Responsibilities:

• Manage the end-to-end lifecycle of Nium's card issuance programs, from partner onboarding and technical implementation to daily operations and optimization.
• Serve as the primary relationship manager for card networks, issuing banks/BIN sponsors, issuer processors, and card fulfillment vendors.
• Partner closely with engineering and product teams to architect and launch commercial stablecoin card programs.
• Own program unit economics, working with finance to track interchange revenue, network fees, processing costs, and overall program profitability.
• Collaborate with Legal, Risk, and Compliance teams to ensure all card programs strictly adhere to network rules, regional financial regulations, PCI-DSS, and AML/KYC requirements.
• Lead cross-functional go-to-market readiness for new card products, coordinating with sales, marketing, and customer support.
• Investigate and resolve escalated program issues, acting as the primary point of contact for major operational incidents.
• Develop and maintain comprehensive program documentation, operational runbooks, and partner SLAs.

Requirements:

• 7+ years of experience in product operations, program management, or partner management within the fintech, payments, or banking sectors.
• 3+ years of direct experience managing card issuing programs and working directly with major card networks.
• Deep understanding of the card issuance ecosystem, including issuer processors, BIN sponsorship models, interchange mechanics, and physical/virtual card fulfillment.
• Proven ability to manage complex, multi-stakeholder external partnerships and negotiate operational SLAs.
• Strong foundation in payment compliance, network operating regulations, and financial risk management.
• Excellent cross-functional leadership skills, with a track record of driving alignment between highly technical engineering PODs and business-oriented commercial teams.
• Highly analytical mindset with the ability to build performance dashboards, analyze transaction data, and identify operational bottlenecks.
• Excellent written and verbal communication skills, capable of translating complex network rules into actionable engineering or business requirements.

Nice to Have:

• Experience working with card networks and processors.
• Direct experience launching or managing crypto-linked cards, stablecoin payment rails, or Web3 financial products.
• Prior experience operating card programs across multiple international jurisdictions simultaneously.

What Nium offers:

• Competitive salaries, performance bonuses, sales commissions, equity for specific roles, and recognition programs.
• Medical coverage, 24/7 employee assistance program, generous vacation programs, and a flexible working hybrid working environment.
• Role-specific training, internal workshops, and a learning stipend.
• Company-wide social events, team bonding activities, happy hours, team offsites, and more!