Quality 3LS Program Manager

We are seeking a Quality 3LS Program Manager to lead and manage a quality program, including initiating and scaling quality programs, developing schedules, budgets, and resource plans, and influencing process roadmaps.

The successful candidate will have a strong background in project and program management, quality, lean six sigma, or a related field.

Responsibilities:

• Manage and lead a program involving one or more functions and project teams to promote quality culture and drive the quality improvement process for a subsystem or component of a product or service offering.
• Develop schedules, critical deliverables, budget, resource allocation plan, and other support requirements for assigned program.
• Influence the process roadmap by sharing relevant feedback to implement optimal solutions to issues faced on quality projects/programs.
• Coordinate activities of supporting project teams and internal and external partners; track progress against established plan and make decisions to alter or update schedule and resource allocation to meet product requirements and development schedule.
• Communicate program progress, escalations, and issue analysis to stakeholders; collaborate with management and internal development, manufacturing and service delivery partners to implement changes to product, process, or program plan to resolve escalated issues, produce solutions, and ensure adherence to budgets and established product roadmaps and schedules.
• Provide consultation on scalable system and process design to maximize efficiency, improve the customer experience and minimize errors and manual processes on quality projects/programs.
• Collaborate with the quality project/program team members to understand lessons learned to ensure project and process improvements are captured from concept to launch.
• Identify, initiate, implement, and scale quality programs for process improvements, new operational workflows, and technological innovations with minimal guidance and support.
• Provide guidance and mentoring to less-experienced staff members and contribute to their growth within the organization.

Education & Experience Recommended:

• Four-year or Graduate Degree in Quality Management, Business Administration, Engineering, Computer Sciences, or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 4-7 years of work experience, preferably in project and program management, quality, lean six sigma, or a related field or an advanced degree with 3-5 years of work experience.

Preferred Certifications:

• Project Management Professional (PMP) Certification
• Lean Six Sigma Certification
• Quality Certification

Knowledge & Skills:

• Agile Methodology
• Automation
• Change Management
• Computer Science
• Continuous Improvement Process
• JIRA
• Kanban Principles
• Lean Manufacturing
• Milestones (Project Management)
• New Product Development
• Process Improvement
• Product Management
• Project Engineering
• Project Management
• Project Planning
• Project Schedules
• Risk Management
• Scrum (Software Development)
• Software Development
• Sprint Planning

Cross-Org Skills:

• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Long term/short term disability insurance
• Employee assistance program
• Flexible spending account
• Life insurance
• Generous time off policies, including 4-12 weeks fully paid parental leave based on tenure, 11 paid holidays, and additional flexible paid vacation and sick leave.