Description
Capital One is looking for a Principal Associate to lead risk event and issue management for Premium Products & Experiences and Capital One Shopping.
The successful candidate will guide business partners through the process of scoping breakdowns, registering breakdowns in the proprietary system of record (Fuse), ensuring timely containment and recovery activities, and supporting root cause analysis.
Key responsibilities include:
- Managing the Event and Issue lifecycle, including scoping breakdowns and recording them in Fuse
- Partnering with Risk Advisors and Legal and Compliance partners to understand risk exposure and provide guidance on customer recovery and remediation
- Guiding business partners through root cause analysis to prevent similar future breakdowns
- Coordinating priorities with partner dependencies to meet event goals and timelines
- Assisting with research and problem-solving to support risk advisors and business partners
- Participating in risk forums and contributing to continuous improvement of risk management practices
- Providing Fuse training and development for teammates and others
- Identifying opportunities for process improvement and leveraging AI tools
- Analyzing data to proactively identify risks and trends and providing actionable insights
- Supporting other risk management efforts, such as audits and regulatory exams
The ideal candidate will have:
- At least 2 years of experience in operations, risk management, compliance, or audit
- At least 2 years of experience in process management, project management, or relationship management
- Excellent communication and influencing skills
- Ability to work in a fast-paced environment and prioritize multiple deliverables
- Strong analytical and problem-solving skills
- Experience with Fuse or other Governance, Risk, and Compliance software tools is preferred
In terms of compensation, the salary range for this role is:
- McLean, VA: $120,800 - $137,900 per year
- Richmond, VA: $109,900 - $125,400 per year
This role is also eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.