Description
Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything.
The Central Operations, Risk & Compliance team is part of Grab Vietnam's Central Operations function. The team supports operational integrity by strengthening quality controls, monitoring compliance, identifying operational risks, and driving continuous improvement across Vietnam operations.
Critical Tasks
- Establish quality benchmarks, audit daily operational workflows, and conduct regular QC checks to maintain high service standards.
- Monitor operational processes to detect risks early, analyze root causes, and implement preventive measures.
- Design, update, and standardize Standard Operating Procedures (SOPs) and control frameworks for the Central Ops team.
- Ensure operational activities strictly align with company policies, industry regulations, and internal standards.
Qualifications
- 1–3 years of experience in Operational Risk, Compliance, Quality Assurance, or Quality Control
- Strong analytical thinking, process design capabilities, and high attention to detail.
- Proficiency in data analysis tools (Excel, SQL, or BI tools is preferred) and flowchart/documentation software.
- Proficient English to collaborate effectively across cross-functional teams.
Life at Grab
- Term Life Insurance and comprehensive Medical Insurance
- GrabFlex to create a benefits package that suits your needs and aspirations
- Parental and Birthday leave, and Love-all-Serve-all (LASA) volunteering leave
- Confidential Grabber Assistance Programme
- FlexWork arrangements such as differentiated hours