Description
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love.
As a Services Operations Analyst - GTM Operations, you will focus on creating internal programs, plays, and content targeted at our biggest growth opportunities and risk areas for our GTM teams.
You will work closely with members of the Qualtrics Leadership, Customer Success, Sales, Product Management, Product Marketing, Solution Strategy, and Enablement teams to help identify strategic priorities for the business, develop go-to-market plans, and help the team execute on product-focused initiatives.
How You’ll Find Success
- Able to build and maintain strong senior relationships. Can push senior leaders to make decisions and take action.
- Can drive consensus with various stakeholders and is able to align on next steps and take action to move forward through very ambiguous situations.
- Able to execute and finish large impact projects while designing scalable and repeatable processes.
- Enjoys working with and leading others who aren’t part of their specific organization. Understands how to build credibility and influence others to achieve an objective.
- Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes.
Things You’ll Do
- As a member of the GTM Programs team, you will be working on critical field programs that span all product lines and align to company big bets.
- Measure and optimize service offerings to help drive better customer experiences, improve renewal rates, and increase ACV.
- Identify and create improved processes related to driving new ACV, increasing renewal rates, and/or saving time for the field teams.
- Develop playbooks that help managers/account teams spend their time doing the things that most impact their team’s performance in hitting their key metrics.
What We’re Looking For On Your Resume
- 5-10 years of relevant experience in Customer Success or Sales Operations, Finance or Management consulting
- At least 3 years of experience in the software industry and cloud platform businesses. Experience at a B2B SaaS company is a plus.
- Experienced with Excel/Google Sheets
- Proven ability to successfully build scalable business operations, track, prioritize, and drive multiple concurrent projects from beginning to end.
- Strong data analytics and translation skills. Ability to find key themes in the data, develop strategies based on the themes and align stakeholders.
Our Team’s Favorite Perks and Benefits
- Workspaces: We have quiet spaces to take a call or for deep thinking, and other spaces dedicated to collaboration.
- Commuter Benefits: We offer a generous monthly allowance to be used for transportation and to help you commute to the office.
- Wellness Reimbursement: This can be put toward wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.