Description
The Customer Retention Sales (CRS) Managed Services Renewals Specialist plays a key role in leading, co-leading, or supporting structured renewal, extension, retention, and expansion strategies for existing Managed Print Services (MPS) and Managed Device Services (MDS) accounts.
The role involves improving renewal readiness, protecting and growing contract value, supporting profitability, and strengthening customer retention.
Key responsibilities include:
- Identifying, tracking, qualifying, and prioritizing expiring contracts
- Forecasting renewals and ensuring proactive engagement
- Developing renewal plans and roadmaps in alignment with customer needs
- Collaborating with Customer Delivery, Pursuit, and Sales teams
- Conducting renewal vs. extension assessments and Go/No-Go evaluations
- Creating and analyzing renewal deal evaluations
- Leading or supporting opportunity costing, deal assurance, pricing review, and quote coordination
- Coordinating contract negotiations and mitigating risk
- Managing multiple renewal cycles simultaneously while maintaining high attention to detail
The role requires strong experience in Managed Services, MPS, or MDS sales and renewals, as well as proficiency in deal structuring, pricing, contract negotiation, and stakeholder management.
The on-target earnings (OTE) range for this role is $121,750 to $155,000 USD annually with a 80%/20% (salary/incentive) mix.
Benefits include:
- Health insurance
- Dental insurance
- Vision insurance
- Long-term/short-term disability insurance
- Employee assistance program
- Flexible spending account
- Life insurance
- Generous time off policies