Description
We are seeking a Workplace VDI Specialist to help shape the end-user virtual desktop experience that enables WSP people to work effectively across Canada and around the world.
As the regional technical authority for Workplace VDI, you will guide the design, governance, and continual improvement of Windows 11 virtual desktops across Citrix, Azure Virtual Desktop, Windows 365, cloud, and on-premises desktop virtual machines, and NVIDIA vGPU.
Responsibilities
- Provide regional VDI technical subject matter expertise.
- Provide technical guidance on platform design, standards, roadmaps, and strategic direction.
- Evaluate emerging technologies and recommend improvements that add business value and service capability.
- Act as the regional technical escalation point for complex VDI issues, providing expert guidance during major incidents, problem investigations, and service improvement initiatives.
- Support Change Advisory Board (CAB) and technical review activities through assessment of proposed platform changes, upgrades, image strategies, and architectural impacts.
- Define and maintain regional VDI standards, reference architectures, and technical documentation to ensure consistent delivery and support models across the service.
- Support VDI demand raised by the business, working with business lines, project teams, and regional IT to capture requirements and recommend the appropriate VDI solution.
- Plan and support capacity requirements for current and future VDI demand.
- Identify and drive cost optimisation, including autoscaling, right-sizing, reserved capacity, and removal of unused or orphaned resources.
- Provide reporting and insights on service performance, capacity, and consumption for the global VDI service owner and leadership.
- Ensure VDI environments comply with enterprise security and regional standards.
- Support security governance activities, including audits, risk assessments, and remediation programmes.
- Promote security-by-design principles across platform services and solutions.
- Champion automation and standardisation initiatives to improve efficiency and scalability.
- Drive continual service improvement through operational metrics, stakeholder feedback, and industry best practice.
Requirements
- Hands-on experience, typically 7+ years, designing, operating, or supporting enterprise end-user VDI environments.
- Deep technical knowledge of Citrix Virtual Apps and Desktops / Citrix DaaS.
- Strong technical expertise in Azure Virtual Desktop and supporting Azure services.
- Proven experience with Windows 11 Enterprise single-session and multi-session golden image management, FSLogix profile containers, and virtual desktop optimisation.
- A clear understanding of the ITIL framework, including incident, problem, change, and major incident management, with solid working knowledge of ServiceNow.
- Strong understanding of Microsoft Entra ID and hybrid identity and device management, including Entra hybrid join, Entra Connect / Cloud Sync, Conditional Access, and management of Windows 11 virtual desktops with Intune alongside Active Directory and Group Policy.
- Experience with VDI monitoring and user experience tools such as ControlUp or Azure Monitor.
- Excellent verbal and written communication, with the ability to explain technical options to non-technical stakeholders and influence across a global, multi-cultural organisation.
- Comfort working with a broader global team across multiple time zones.
- Experience working with Managed Service Providers, including service reviews, performance management, governance, and operational oversight.
Nice to Have
- Industry certifications such as Microsoft Certified: Azure Virtual Desktop Specialty (AZ-140), Citrix CCP-V or CCE-V.
- Experience with NVIDIA vGPU and GPU-accelerated VDI for engineering, CAD / BIM, or visualisation workloads, and with AVD management tooling.
- Experience with VDI migration or modernisation, such as on-premises to cloud or Windows 365.
- A bachelor’s degree in Information Technology or a related field, or equivalent experience.
Compensation
- $114,600 - $151,800 (AB, BC, NT, NU, SK & YT)
- $104,500 - $143,900 (MB & ON)
- $103,500 - $137,400 (NB, NL, NS, PE & QC)