Description
IOM is seeking a Safe Migration Hotline Coordinator to ensure the effective operation of a Safe Migration Hotline in Tajikistan.
The Coordinator will oversee daily operations, supervise the team, and provide direct consultations when required.
Key responsibilities include:
- Ensuring uninterrupted operation of the Hotline during working hours
- Preparing a detailed work plan and overseeing its implementation
- Supervising the daily activities of the Hotline team
- Updating information in the Hotline Resource platform and providing learning sessions
- Establishing quality assurance mechanisms to monitor consultations
- Providing expert support to operators in complex cases
- Coordinating with government and non-government partners
- Developing and implementing a comprehensive Hotline Development Plan
- Promoting and raising awareness of the Hotline through various channels
- Managing and maintaining social media pages related to the Hotline
- Identifying opportunities to introduce new services and partnerships
The Coordinator will also be responsible for capacity building, reporting, data management, and analysis.
Requirements:
- Higher education in law, economics, public administration, social sciences, or a related field
- At least 2 years of professional experience in migration-related information and advisory services
- Knowledge of migration legislation and policies of main migration destination countries of Tajik migrants
- Extensive knowledge of the labour migration context from Tajikistan
- Strong communication and interpersonal skills
- Client-focused and migrant-centred service delivery
- Proficiency in Russian and Tajik languages; knowledge of English is an advantage