Description
Workable covers the full hiring-to-employment lifecycle in one platform. A mature applicant tracking system, with access to 200+ job boards and 400M+ candidate profiles, sits alongside employee management, onboarding, time tracking, and performance tools.
About the team Renewals is where Workable's revenue gets protected. The team works directly with customers everywhere we operate, helping them get more value out of the data Workable gives them about their people and their hiring, and making sure that value shows up in the numbers when it's time to renew.
About the role As a Renewals Coordinator, you'll own the renewal cycle for a defined book of business, following the playbook and pricing guidance the team has already built. You'll run most renewals independently, and loop in a senior teammate the moment a negotiation gets complicated or a contract needs a structure outside the norm.
Responsibilities:
- Own the end-to-end renewal cycle for your book of business: keep every quote-to-close step accurate and on schedule, and stay on top of a high volume of accounts so nothing falls through the cracks
- Read account data through Salesforce, dashboards, and health scores to catch renewal risk early, decide where your attention is best spent, and keep an accurate forecast
- Handle renewal negotiations using approved pricing and packaging guidance, and lean on the team's playbook and senior teammates when a deal turns complex
- Get in front of key stakeholders before the renewal is due, to learn their budget cycle and anything that could hold the deal up
- Walk customers through pricing and packaging options, using templates and guidance the team has built
- Make the case for Workable's value clearly, in writing and in conversation
- Feed what you learn back into the team's playbooks: email cadences, segmentation, whatever makes the next renewal easier
Requirements:
- 0–2 years of experience in a customer-facing, sales, or account management role , you're early in your career and eager to build real commercial skills
- Strong personal organization: you can run many things in parallel and keep track of every one of them
- Comfortable picking up new tools , Salesforce, spreadsheets, dashboards , to read customer data and prioritize your work
- An interest in pricing, negotiation, and how a subscription business actually works
- A genuine sense of ownership: you notice when something needs attention before someone has to tell you
- Clear, concise writing, especially over email
- A collaborative streak, and comfort adjusting to shifting priorities in a fast-moving environment
- Excellent spoken and written English, with the confidence to communicate clearly and professionally with customers in English.
- Eligible to work in Greece
- Direct experience with subscription renewals or retention work, such as managing renewal cycles, handling churn-risk accounts, or negotiating pricing and packaging at renewal, is a plus.
Benefits:
- Compensation: Annual salary of 20,000-25,000 EUR
- Comprehensive Coverage: Private Health Insurance, and Medical Plan to keep you and your loved ones secure.
- Financial Wellness: Performance Bonuses to invest in your future.
- Stay Connected: Cell phone reimbursement for seamless communication.
- Work in Style: Apple gear provided to set you up for success.