Description
Transform technology into opportunity as a Help Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.
As a Help Desk Technician you will help ensure today is safe and tomorrow is smarter.
Responsibilities
- Provide technical support and troubleshooting to network, desktop, and/or systems hardware and software
- Resolve technical problems and answer queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems.
- Diagnose, identify, isolate, and analyze problems utilizing historical database records.
- Route calls to product line specialists, application, or system support specialists.
- Maintain and update records and tracking databases.
- Alert management to recurring problems and patterns of problems.
Requirements
- Education: Associates of Arts/Associates of Science
- Experience: 5+ years of related experience
- Security+CE and PWS 9.1 certifications required
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay and paid time off
- Full flex work weeks where possible
- Paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance