Scrum Master/Agile Team Coach

Cigna is seeking a Scrum Master/Agile Team Coach to support its International Health business. The successful candidate will be responsible for maximizing value delivery through collaboration, impediment removal, visibility, learning, and evidence-based improvement.

The Scrum Master/Agile Team Coach will support high-performing team dynamics, sustainable delivery, continuous flow, and self-managed teams that are shaping and maturing Agile ways of working across International Health.

Key Responsibilities:

• Provide coaching and guidance to Agile Teams and support the adoption and application of Agile values, principles, and practices.
• Act as a servant leader, facilitator, mentor, and coach for individuals and teams.
• Enable teams to improve collaboration, transparency, psychological safety, accountability, and self-management.
• Use effective communication and listening skills to teach, coach, mentor, and support healthy team interactions.
• Foster a healthy working culture, build strong relationships, and strengthen key interactions across teams and stakeholders.
• Support teams in improving flow, reducing bottlenecks, managing impediments, and operating at a sustainable pace.
• Help teams establish realistic and achievable delivery commitments based on capacity, clarity, dependencies, and delivery risks.
• Maintain metrics and data necessary to provide visibility into maturity, progress, quality, flow, predictability, and value delivery.
• Facilitate evidence-based improvement through retrospectives, improvement actions, and follow-through on agreed outcomes.
• Encourage Built-In Quality, continuous learning, and relentless improvement as part of day-to-day team working practices.

Success in this Role:

• Teams demonstrate stronger self-management, collaboration, and ownership of delivery outcomes.
• Impediments, blockers, dependencies, and delivery risks are made visible and addressed promptly.
• Team ceremonies and cadence events are purposeful, outcome-focused, and continuously improved.
• Metrics and qualitative insights are used to improve flow, predictability, quality, and stakeholder transparency.
• Teams operate at a sustainable pace while maintaining alignment with ART priorities and International Health business outcomes.
• Continuous improvement becomes embedded in the team culture.

Required Qualifications/Skills/Experience:

• Certified Scrum Master (CSM), SAFe Scrum Master, SAFe Advanced Scrum Master, Professional Scrum Master, or equivalent Agile certification.
• At least 4 years of proven experience as a Scrum Master/Agile Team Coach role.
• Experience facilitating team development and continuous improvement initiatives.
• Strong knowledge of Lean-Agile principles, Scrum practices, Kanban practices, and team-level Agile delivery.
• Experience with Scaled Agile Framework (SAFe) and understanding of its principles and practices.
• Excellent communication, facilitation, coaching, mentoring, and conflict resolution skills.
• Ability to work effectively with cross-functional and geographically distributed teams.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage priorities in a changing environment and support teams working under delivery deadlines.
• Ability to interact with Subject matter experts, Product Owners, Agile Product Managers, and stakeholders in a matrix structure.
• Knowledge of IT concepts, software delivery lifecycle, delivery methodologies, architecture considerations, and technical standards.