Description
We’re Workday, a Fortune 500 company and a leading AI platform for managing people, money, and agents. We're looking for a Workday Success Plans Delivery Team Member to join our team in Pune, India.
The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. As a Workday expert, you will have the opportunity to assist customers with how-to questions, troubleshoot and guide customers through configuration, and provide feature demonstrations.
Primary responsibilities of this role include:
- Conducting research to ensure understanding of customer questions and related Workday concepts
- Delivering small scope consulting in response to customer requests; providing configuration guidance, demonstrations, considerations, tips & tricks
- Troubleshooting product configuration to resolve or provide optimal product configuration to meet customer business requirements
- Clearly and effectively communicating responses and value to customers
- Creating and delivering customer presentations on how to use Workday features to achieve business goals (Accelerator Webinars)
- Providing one-on-one consulting guidance to accelerate customer feature adoption (Feature Accelerator)
- Reviewing customer tenants to identify adoption opportunities (Feature Adoption Tenant Reviews)
- Completing and maintaining product expertise and Workday Certification(s) along with familiarity with Workday roadmap
- Keeping up to date with industry practices and the ability to engage with our customers on those topics
- Helping drive the creation of new programs to drive customer feature adoption
In addition to delivering Workday Success Plans services, our Workday professionals will also deliver other Customer Enablement services, such as:
- Office Hours to conduct appointment-based consulting engagements providing guidance and product expertise to customers
- Perform configuration and business requirements reviews with a detailed deliverable calling out opportunities for optimization
- Provide one-on-one customer configuration designs
- Deployments including full deployment of Workday features
- Ability to travel up to 10%
Basic Qualifications:
- 10+ years of functional experience in one of the following: Talent, Learning or Recruiting on Workday
- 10+ years of IT implementation experience
- 2+ years software consulting experience
Other Qualifications:
- Workday Certification in HCM and at least one of the following is ideal: Absence, Payroll, Compensation, Talent, Recruiting
- Ability to gain a thorough understanding of Workday concepts as new features are released
- Ability to distill complex concepts into understandable presentations for our customers
- Ability to multitask and work on multiple engagements and deliverables simultaneously
- Strong critical thinking skills so as to understand complex, technical process issues and facilitate/influence decision making
- Excellent verbal and written communication skills in English
- Bachelor’s degree or relevant work experience required. Advanced degree preferred
Our Approach to Flexible Work: With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work.