Description
As a Property Manager at Notting Hill Genesis, you will manage a portfolio of leasehold properties, ensuring they are well-maintained, compliant, and that residents receive excellent service.
You will oversee service charges, liaise with managing agents, and ensure that properties are safe, clean, and efficiently run. The role requires managing financial and legal aspects of property management while maintaining strong relationships with leaseholders and contractors.
Responsibilities:
- Resident Engagement & Issue Resolution: Actively listen to residents, address concerns, and resolve disputes promptly.
- Community Building: Host community events and forums to encourage open communication and collaboration with residents.
- Performance Management: Collaborate with internal and external teams to implement service improvement initiatives and ensure consistent achievement of KPIs.
- Service Charge Management: Set and manage service charge budgets, ensuring transparency and clear communication with residents.
- Compliance & Safety: Conduct estate inspections, manage repairs, and ensure compliance with health and safety standards.
- Legal Knowledge: Understand and manage legal structures, leases, and management agreements, ensuring full compliance.
- Team Collaboration: Work closely with building managers, housing officers, and the complaints team to deliver a high-quality resident experience.
Requirements:
- Previous Property Management Experience: Demonstrable experience working as a Property Manager with a proven ability to manage a diverse property portfolio.
- Strong Communication Skills: Ability to build relationships with leaseholders and contractors, explaining complex information clearly.
- Organisational and Financial Management: Manage budgets and organise tasks to ensure properties are well-run.
- Proactive Problem-Solving: Identify issues and work with others to resolve them efficiently.
- Collaboration and Accountability: Take ownership of work and collaborate with teams to achieve positive outcomes.
- Detail-Oriented and Legal Understanding: Manage financial, contractual, and legal aspects of leasehold property management.
Benefits:
- Excellent annual leave allowance and flexible working opportunities
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay
- Employee assistance - free confidential advice and counselling services
- Health cash plan
- Staff discounts
- Interest-free loans
- Cycle to work scheme
- Life Assurance x 4 annual salary