Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Workforce Absence Sr Operation Manager, you will be responsible for the technical and operational functions within assigned office(s), ensuring compliance with company standards and industry best practices, and delivering quality services. You will have direct responsibility for 25-49 colleagues.
Responsibilities:
- Manage overall operations for assigned locations/offices
- Establish policies and procedures to ensure compliance with best practices, claims management services standards, state regulations, and client service requirements
- Develop business plans with goals and objectives for the partnership and assigned locations/offices
- Monitor management reports to assess partnership/office performance
- Assist with coordinating sales and client service efforts
- Perform other duties as assigned
- Support the organization's quality program(s)
- Travel as required
Supervisory Responsibilities:
- Administer company personnel policies and follow staffing standards and training recommendations
- Interview, hire, and establish colleague performance development plans
- Conduct colleague performance discussions
- Provide support, guidance, leadership, and motivation to promote maximum performance
Qualifications:
- Bachelor's degree from an accredited college or university preferred
- 10 years of claims management experience or equivalent combination of experience and education required, including 2 years of supervisory experience
- Excellent oral and written communication, presentation skills
- PC literacy, including Microsoft Office products
- Leadership, management, and motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal and negotiation skills
- Ability to work in a team environment and meet or exceed Performance Competencies
Work Environment:
- Consideration will be given to reasonable accommodations
- Mental demands include clear and conceptual thinking, excellent judgment, troubleshooting, problem-solving, analysis, and discretion
- Physical demands include computer keyboarding and travel as required
Salary and Benefits:
- The range of starting pay for this role is $80,000.00 - $95,000.00 USD Annual (bonus eligibility, SIPP $2,000.00 USD Annual)
- A comprehensive benefits package is offered, including medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits