Description
We're building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.
At CVS Health, you'll be surrounded by colleagues who care deeply, innovate with purpose, hold themselves accountable and prioritize safety and quality in everything they do.
Position Summary
The Senior Manager, Scrum Master carries out and facilitates Scrum events, removes impediments, promotes collaboration, supports the Product Owner, and drives continuous improvement.
Job Responsibilities
- Counsel Scrum teams on Agile principles and values to support self-organisation, continuous learning, and continuous improvement.
- Interpret Agile metrics and reporting frameworks to track and report key information and monitor team progress.
- Design and develop industry-leading process evaluation tools to assess the application of Scrum principles in team processes.
- Develop actionable insights from analytics and reports on team productivity, velocity, and quality.
- Develop stakeholder communication strategies to gather and incorporate feedback into process improvements.
- Handle various responsibilities to facilitate the Scrum process and support the Scrum team.
- Implement sharing and documentation systems to facilitate sharing through wikis, documentation platforms, or knowledge management tools.
- Instruct team members on Agile values, principles, and practices to help stakeholders and product owners understand the benefits of adopting an Agile mindset.
- Interface with teams, stakeholders, and external stakeholders to serve as a buffer to potential obstacles.
Required Qualifications
- 7+ years of related work experience.
- Deep understanding of Agile and Scrum principles with demonstrated experience facilitating Scrum teams.
- Proven ability to coach teams, remove impediments, and lead Scrum ceremonies such as sprint planning, daily stand-ups, reviews, and retrospectives.
- Strong communication, leadership, and organisational skills to work effectively with product owners, developers, and stakeholders.
- Experience using Agile project-management tools (e.g., Jira) to track team progress and maintain transparency.
Preferred Qualifications
- Certifications such as Certified Scrum Master (CSM), Professional Scrum Master (PSM), SAFe certifications, PMP, or ITIL.
- Advanced experience coaching multiple teams or driving Agile maturity across departments or organisations.
- Skills in facilitation, conflict resolution, situational awareness, empowerment, and continuous improvement.
- Experience organising and leading Agile training or Scrum adoption workshops.
Education Requirements
- Bachelor's degree in Computer Science, Information Technology, Business, Engineering, or a related field.
Pay Range
The typical pay range for this role is: $118,450.00 - $236,900.00.
Benefits
This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.