Description
Grab is Southeast Asia's leading superapp, offering various services such as food delivery, financial management, and ride-hailing.
You will play a crucial role in the day-to-day operations of the autonomous vehicle business, overseeing site coordinators, managing depot readiness, supporting incident response, and maintaining vehicles for daily missions.
Responsibilities
- Supervise site coordinators, in-vehicle safety drivers, and field operators, ensuring they perform their duties safely during daily operations.
- Manage driver and operator scheduling, including shift assignments and timekeeping, and collaborate with hiring and training teams on staffing.
- Coordinate with safety operator supervisors to ensure vehicles are safe, operationally ready, and maintained to the required deployment standards.
- Translate operational challenges and insights into actionable feedback for product and engineering teams.
- Oversee on-site depot operations, including efficient parking, charging, and staging of autonomous vehicles.
- Establish, track, and analyze key performance indicators (KPIs) such as safety and uptime.
- Design, implement, and refine Standard Operating Procedures (SOPs) for operations, safety protocols, and incident response.
Qualifications
- Diploma or Degree holders.
- At least 2 years of experience in operations, fleet management, transport, mobility, or a similar front-facing operational environment.
- Technical knowledge or direct experience with autonomous vehicles, robotics, or IoT deployments.
- Strong coordination and people management skills, with the ability to manage shift-based teams.
- Excellent planning and coordination ability, especially in scheduling, resource allocation, and daily operational execution.
- Demonstrate responsibility and safety discipline, with the ability to enforce procedures.
- Calmly and efficiently respond to incidents, operational disruptions, or urgent issues.
- Excellent engagement skills, with the ability to work with front-facing teams, product teams, and engineering teams.
- Comfortable working with operational data and KPIs to identify trends, issues, and improvement opportunities.
- Willingness to work on-site and support shift-based or mission-based operations when necessary.
Additional Information
Grab offers various benefits, including:
- Term Life Insurance and comprehensive Medical Insurance.
- GrabFlex, a customizable benefits package.
- Parental and Birthday leave.
- Love-all-Serve-all (LASA) volunteering leave.
- Confidential Grabber Assistance Programme.
- FlexWork arrangements such as differentiated hours.