Description
Grab is seeking a data-driven, highly organized, and execution-focused Associate, Merchant Strategy & Operations to join their team. In this role, you will sit at the intersection of commercial growth and operational excellence. You will be the central owner of key merchant app features, scale category assortment, and lead critical regional initiatives to drive sales growth.
Key Responsibilities:
- Act as the business owner for key merchant app features, collaborating with Product and Tech teams to optimize merchant tool adoption, feature rollouts, and overall merchant digital experience.
- Drive and monitor category-specific assortment growth (SKU health) and merchant deal penetration to maximize user conversion and platform selection.
- Streamline processes across local teams to minimize duplicated efforts, ensuring best practices in catalog quality and campaign deployment are standardized regionally.
- Actively track and build dashboards for key performance indicators (SKUs, campaign ROI, tool adoption rates, and onboarding quality) to provide actionable insights to leadership.
Qualifications:
- 1-2 years of experience in Sales Operations, Merchant Operations, Growth Operations, or Management Consulting within the E-commerce, Q-commerce, or Ride-Hailing industries.
- Strong proficiency in data analysis (Excel/Google Sheets is a must; SQL or Tableau knowledge is a plus).
- Proven track record of managing cross-functional regional projects, managing stakeholders across different teams.
- A builder's mentality with a sharp eye for operational efficiency, scalability, and eliminating waste.
Additional Information:
- Global benefits include Term Life Insurance, comprehensive Medical Insurance, GrabFlex, Parental and Birthday leave, Love-all-Serve-all (LASA) volunteering leave, and a confidential Grabber Assistance Programme.
- FlexWork arrangements such as differentiated hours are available.