Description
We are seeking a Senior Retail Development Manager to manage and grow partnerships with major supermarket and retail chains in Kazakhstan. You will own a portfolio of key retail partners, build relationships with senior decision-makers, and turn business opportunities into results.
Responsibilities:
- Grow partners' business by creating joint growth plans that increase sales and Gross Order Value (GOV)
- Build strong relationships with partners, from store teams to senior leaders
- Lead commercial negotiations to create long-term value for both Wolt and partners
- Grow advertising and promotions revenue by identifying upselling opportunities
- Improve store performance by working with store managers, pickers, and Operations
- Use data to understand performance, spot opportunities, and decide where to focus
- Deliver on agreed priorities and partner development projects
- Help the team improve by sharing experience and supporting colleagues
Requirements:
- At least 5 years of relevant experience managing large B2B accounts or strategic partnerships in retail, FMCG, grocery, delivery, marketplaces, or distribution
- A track record of growing partner sales, improving commercial performance, and delivering measurable results
- Strong negotiation skills and experience managing complex commercial discussions
- Confidence working with senior decision-makers and coordinating with operational teams
- Experience in upselling or cross-selling, with the ability to connect a partner's needs to the right commercial opportunity
- Strong analytical skills and comfort using data to explain results, solve problems, and set priorities
- Confidence using Google Sheets and Google Slides, plus experience with reporting tools such as Power BI or Looker
- Fluent Russian, at least conversational Kazakh, and English at B2 level or above
Nice to have:
- Experience working with supermarket, grocery, or pharmacy chains
- An understanding of marketplace or platform businesses
- Experience expanding large partner portfolios or supporting the development of other account managers
- Advanced skills in data analysis or business intelligence tools
Benefits:
- Global and growing fast: be part of a fast-moving scaleup
- Ride of a lifetime: accelerate your career and build your sales skills
- Instant impact: take ownership and make a difference
- Big hearts and small egos: surround yourself with smart, friendly people
- Independent work in a dynamic, international team
- Medical Insurance and strengthened sick leaves
- Career growth and development opportunities
- Employee Assistance Program,therapy and wellbeing support
- Discount on your Wolt orders
- Wolt-wide training programs
- Team budgets for celebrations and bonding
- Fruits and drinks at the office