Description
We are seeking a Payroll Support Specialist to join our team. As a Payroll Support Specialist, you will be responsible for providing excellent technical support to customers who use the Payroll modules of the Domínio system.
Key Responsibilities:
- Provide functional support by phone, ensuring clear, empathetic, and efficient service.
- Answer questions and guide customers with confidence and accuracy, promoting a positive experience.
- Focus on problem resolution and the continuous improvement of the services provided.
- Understand the customer journey and guide customers according to their specific needs.
- Coordinate requests for adjustments and corrections with the Product teams.
- Champion Thomson Reuters values and behaviors in daily activities.
- Stay up to date on the solutions offered and current payroll legislation.
Required Qualifications:
- Must reside in the Greater Curitiba area.
- Completed or ongoing higher education in Accounting, Human Resources, Business Administration, or related fields.
- Experience in customer service.
- Ability to work toward targets with a results-oriented mindset.
- Adaptability to structured processes and well-organized routines.
- Strong communication, empathy, and teamwork skills.
Preferred Qualifications:
- Previous experience in Payroll.
- Previous experience with the Domínio solution.
Benefits:
- Hybrid work model
- Flexibility and work-life balance
- Professional development and growth opportunities
- Competitive benefits package
- Culture of inclusion and belonging
- Social impact initiatives