Description
As a Customer Support Specialist at Clerky, you will be the voice of the company to thousands of startup founders, investors, and attorneys. These customers use Clerky to get critical legal paperwork done, often on a tight timeline. Our success is based on word-of-mouth, so we have a strong culture of providing world-class service.
The role involves writing thoughtful and empathetic replies to customer emails, writing and maintaining help center articles, working with the engineering team to debug software issues, and assisting the product team by testing new features and bug fixes.
We are looking for someone with a genuine love for helping people, high emotional intelligence, logical analytical thinking, exceptional written English communication skills, and the ability to work remotely and independently.
Responsibilities:
- Writing thoughtful and empathetic replies to customer emails using Help Scout
- Writing and maintaining help center articles, and identifying topics for new articles based on customer inquiries
- Working with the engineering team to debug software issues our customers encounter
- Using our software to develop and manage new ways for our customers to complete legal paperwork
- Assisting the product team by testing new features and bug fixes, and conveying customer feedback
- Spotting trends in customer issues that other team members should be alerted to
Minimum requirements:
- Genuine love for helping people
- High emotional intelligence
- Logical / analytical thinker
- Exceptional written English communication skills, including the ability to write precisely and succinctly
- Extremely detail-oriented
- Comfort with working remotely and independently
- Technologically savvy - confident in your ability to use new software without training
- Appreciation for giving and receiving feedback often