Description
As a Customer Journey Specialist at Coolblue, you will discover what customers really care about and create a customer journey for our websites, emails, or app that delights them.
Your goal is to reduce the contact ratio, increase the NPS, and amaze customers.
Responsibilities:
- Conduct research and ask targeted questions to identify customer problems
- Develop customer journeys that are insightful and understandable using qualitative and quantitative insights
- Identify improvement opportunities and turn them into impactful projects
- Collaborate with a SCRUM team, including a Domain Owner, Product Owner, Analyst, and Interaction Designer to create smart solutions
- Determine priorities, monitor progress, and successfully complete projects
Requirements:
- Completed HBO or WO education
- At least 2 years of experience in research, UX design, or CRO
- Curious, self-starting, and data-driven
- Detail-oriented when it comes to texts and designs
- Good communication skills in Dutch and English
Benefits:
- Salary
- Discounts on products
- Over 30 training courses in our own Study Factory
- 25 vacation days
- Travel cost reimbursement and pension scheme
- A great office location
- Legendary Coolblue parties and team activities
- Room for new initiatives and ideas