Description
At Solidgate, our mission is clear: to empower outstanding entrepreneurs to build exceptional internet companies.
Our Customer Support team is the first point of contact for merchants and partners across the globe, delivering fast, thoughtful support when it matters most.
We’re looking for a Customer Support Agent who takes ownership of customer issues, goes the extra mile to find solutions, and helps shape the way we support our customers every day.
Responsibilities
- Handling incoming L1 support requests;
- Ensuring SLA compliance and timely communication;
- Providing quick, clear, and professional feedback to clients;
- Monitoring recurring questions and suggesting improvements for the knowledge base.
Requirements
- Bachelor’s or Master’s degree, either completed or underway;
- Strong analytical skills;
- Ability to prioritize tasks and manage multiple requests simultaneously;
- English proficiency at Upper-Intermediate level or higher.
Nice to Have
- Basic knowledge of SQL;
- Previous experience in customer support.
Work Schedule
- 3 evening shifts (15:30–00:00) , 2 days off;
- 3 morning shifts (07:30–16:00) , 2 days off;
- 3 night shifts (23:30–08:00) , 2 days off.
Benefits
- 30+ days off;
- Unlimited sick leave;
- Free office meals;
- Health coverage;
- Apple gear to keep you productive;
- Courses, conferences, sports and wellness benefits.