Description
Leidos is seeking a Mid-level Desktop Support Technician to support a government site in Washington, DC as part of the Field Services team.
The technician will provide direct desk-side support to customers, troubleshooting and repairing IT devices.
Responsibilities:
- Manage customer tickets according to Service Level Requirements (SLRs)
- Troubleshoot and resolve user computer issues, including hardware and software concerns
- Troubleshoot and resolve local and networked Multi-Function Devices, printers, and other hardware components
- Assist other technicians in resolving complex issues
Requirements:
- US Citizen
- DoD Secret Clearance
- HS diploma with 4+ years of prior relevant experience
- Valid DoD 8570 IAT Level II: Security+ or higher Certification
- Expertise in IT Enterprise Operations
- Experience with Microsoft Windows OS, version 10
- Experience with HP Service Manager, Remedy, or similar Service/Help Desk ticket management software
- Basic network troubleshooting skills
- Excellent customer service skills
- Excellent oral and written communication skills
Preferred Qualifications:
- Organized and detail-oriented
- Strong leadership skills
- Self-motivated/self-directing
- Strong collaboration, prioritization, and adaptability skills
- Ability to manage and prioritize own work and that of their team
- Independent decision making
- Analytical thinking
The hourly rate for this position is $37.76.
The pay range for this job level is $50,700.00 - $91,650.00.