Description
We are looking for a curious, customer-obsessed Customer Marketing Specialist to join our Korea Marketing team. In this role, you'll lead the creation and optimization of customer success content , including Customer Zero (Salesforce-on-Salesforce) content , and help run our recurring customer reference seminar series that supports pipeline generation.
Responsibilities:
- Coordinate the end-to-end production of customer success content across multiple formats , written case studies, videos, eBooks, and sales presentation decks , from story selection and customer interviews through final delivery.
- Identify and shape Customer Zero content (showcasing how "Salesforce runs on Salesforce") in the right format for each story, briefing and managing agency partners to bring it to life.
- Track how your content performs across channels and formats, and use those insights to refine topics, formats, and distribution strategy.
- Help plan and run our recurring Customer RoundTable seminar series, coordinating with Sales on guest invitations and speaker sourcing.
- Support hybrid (in-person + livestreamed) sessions and track attendance and feedback to help improve the program over time.
- Use approved AI tools, including Agentforce and Slack AI capabilities, for research, drafting, and analysis.
- Share what you learn with teammates and identify content or data that requires human accuracy, privacy, or brand review before external use.
Requirements:
- Experience contributing to Marketing, Content, Communications, Events, or a related field.
- Experience contributing to content projects from planning through delivery.
- Able to coordinate content across multiple formats (written, video, presentation decks, and eBooks).
- Able to coordinate interviews and event logistics with multiple stakeholders.
- Korean fluency for customer interviews and content development.
- Willingness to learn and apply approved AI tools.
Benefits:
- Unleash Your Potential: Our benefits and resources support you to find balance and be your best.
- Accommodations: If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.