Description
Linklaters, a global law firm with 20 countries and 30 offices, seeks a Vendor Governance and Operational Support professional for its London office with a hybrid working model.
The successful candidate will plan, coordinate, and support operational, quarterly, and strategic vendor governance meetings. They will review supplier reports, provide structured operational support to the Technology Vendor Manager, and ensure corrective actions are owned, tracked, and closed.
Key responsibilities include:
- Performance Management and Service Assurance: Support Technology Service Owners in establishing and maintaining performance baselines, service levels, KPIs, and consistent reporting methods.
- Contract management and compliance: Maintain contract management frameworks, obligations registers, deliverables trackers, risk and issue registers, reporting calendars, and supporting operational documentation.
- Financial control and analysis: Support the review, reconciliation, and analysis of supplier invoices, purchase orders, and spend.
- Risk, Issue, Dispute, and Change Management: Identify, assess, and track risks and issues relating to service continuity, supplier performance, data compliance, billing, spend, and contractual delivery.
- Continuous improvement and supplier collaboration: Work with Strategic Sourcing, service delivery teams, and suppliers to improve vendor management processes, controls, reporting, and ways of working.
Requirements:
- Practical experience, typically three to six years, in vendor management, PMO, IT service management, or a related role within a governed or outsourced environment.
- Experience working with managed service providers for outsourced IT Services.
- Working knowledge of ITIL.
- Demonstrable ability to establish and maintain vendor management tools, trackers, reporting packs, governance routines, and evidence repositories.
- Strong Microsoft 365 capability, including Word, Excel, PowerPoint, and SharePoint.
Benefits:
- Health & Wellbeing: Private Medical Insurance, free in-house fitness centre and subsidised health club memberships, free onsite GP service, and periodic health assessments.
- Finance: Pension and flexible savings options, income protection, and life assurance.
- Family & Lifestyle: Electric car and cycle to work schemes, emergency family care, additional holiday/birthday leave, maternity/paternity/shared parental leave, travel insurance, and season ticket loan.