Content Design Leader

This job influences executive-level decisions regarding content strategies and user experience. They establish the overall business strategy for content design. We're looking for a content design leader who thinks in systems and can shape how customers understand and navigate our products.

Essential Responsibilities:

• Develop and articulate clear functional strategy and objectives in alignment with content and design strategy and that enhances user experience within digital products and applications
• Negotiate with and influence decision-making reaching the senior executive level
• Identify and resolve unique situations of substantial significance in field of content design expertise or knowledge
• Allocate resources, responsibly and apply creativity to problem analysis and resolution in complicated and/or novel situations
• Provide support, coaching and guidance to others
• Support and mentor less-experienced roles to provide an example of innovation, excellence, and day-to-day learning

Additional Responsibilities:

• Define and evolve a systems-level content design strategy spanning product voice, terminology, hierarchy, information architecture, and interaction patterns.
• Build and maintain scalable content infrastructure, including standards, a shared lexicon, reusable patterns, and governance models.
• Establish frameworks that enable product teams to create clear, consistent, on-brand experiences without requiring direct content design support for every decision.
• Partner with Design, Research, Product, Engineering, Legal, and Localization to translate complex or ambiguous business problems into clear content and experience decisions.
• Make language and structural tradeoffs visible, particularly when customer needs, business objectives, regulatory considerations, and technical constraints intersect.
• Lead content design critique and establish expectations for quality, consistency, accessibility, and customer comprehension.
• Manage, coach, and grow a team of content designers, aligning talent to the areas where content design can create the greatest leverage.
• Identify systemic content issues across the customer journey and influence product strategy beyond individual features or surfaces.
• Measure success through improvements in product coherence, customer understanding, team effectiveness, and the ability to scale high-quality content practices.

Minimum Qualifications:

• 10+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience.

Preferred Qualifications:

• Significant experience leading product content design, UX writing, content strategy, or a closely related discipline for complex digital products.
• Demonstrated experience building content systems, standards, frameworks, or teams rather than solely operating within established ones.
• Strong understanding of information architecture, interaction design, terminology systems, and scalable content patterns.
• Experience managing and developing content designers and establishing strong craft practices across a team.
• Ability to influence senior cross-functional partners and navigate competing product, customer, technical, legal, and business considerations.
• Experience working across large, interconnected product ecosystems where consistency and governance are critical.
• Strong systems thinking with the ability to move between detailed language decisions and broader product and organizational strategy.
• Experience in FinTech, financial services, payments, or another complex or regulated product environment is preferred.

Benefits: At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset-you. That's why we offer comprehensive, choice-based programs, to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.