Description
This role at RBC Insurance Advice Centre gives you the best of both worlds - the flexibility you need for your life and the fulfillment you seek in your work.
As an RBC Licensed Insurance Advisor for Home & Auto, you’ll be the trusted voice on the other end of the phone providing insurance advice and options to help clients protect what’s important to them.
Responsibilities
- Provide insurance advice and solutions to clients based on their needs through inbound calls
- Exhibit a consistent, positive client experience with every conversation and resolve client concerns at first point of contact, demonstrating relationship building through meaningful discussions
- Complete personalized needs assessments and reviews by leveraging tools, resources, and calculators to demonstrate value and support advice recommendations
- Demonstrate a solid understanding of regulatory risk when underwriting and updating home & auto insurance policies
- Use procedures effectively and seamlessly during conversations with clients
- Cultivate and maintain relationships with partners to work as one RBC team
Requirements
- Willingness and ability to successfully obtain the General Insurance License for Ontario (Other Than Life) and the General Insurance License for all provinces
- Exceptional customer service skills with the ability to build strong relationships and connect with clients
- Flexibility to work all shifts within the hours of operation
- Digital literacy across a broad range of services
Nice-to-haves
- Possession of the Other Than Life (OTL) license at time of application
- Fluent in both French and English
- Post-secondary education
- Knowledge of insurance products
- Customer service and/or sales experience in a contact centre environment
Benefits
- Working with an award-winning team
- A comprehensive Total Rewards package that prioritizes your overall wellbeing
- Flexible work arrangements and leaders who support your needs
- An opportunity to have real impact on the lives of our clients and the communities you serve