Description
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there's no limit to what you can achieve.
As a Claims Team Lead, Auto | Bodily Injury, you will supervise the operation of multiple teams of examiners and technical staff for liability claims for clients. Your responsibilities will include:
- Supervising multiple teams of examiners, multiple bodily injury and property damage examiners and/or several technical operations colleagues
- Identifying and advising management of trends, problems, and issues as well as recommended course of action
- Providing technical/jurisdictional direction to examiner reports on claims adjudication
- Compiling reviews and analyzing management reports and taking appropriate action
- Performing quality review on claims in compliance with audit requirements, service contract requirements, and quality standards
- Acting as second level of appeal for client and claimant issues regarding claim specific, procedural or special requests
- Reviewing reserve amounts on high cost claims and claims over the authority of the individual examiner
- Monitoring third party claims and maintaining periodical review of litigated claims
- Maintaining contact with the client on claims and promoting a professional client relationship
- Assuring that direct reports are properly licensed in the jurisdictions serviced
- Ensuring claims files are coded correctly and adequate documentation is made by claims examiners
As a supervisor, you will also be responsible for:
- Administering company personnel policies and following company staffing standards and training recommendations
- Interviewing, hiring and establishing colleague performance development plans
- Providing support, guidance, leadership and motivation to promote maximum performance
To qualify for this role, you will need:
- Six years of claims experience or equivalent combination of education and experience, including two years of claims supervisor experience
- Bachelor's degree from an accredited college or university preferred
- Licenses as required
- Professional certifications as applicable to line of business preferred
- Thorough knowledge of claims management processes and procedures for multiple product lines
- Excellent oral and written communication, including presentation skills
- PC literacy, including Microsoft Office products
- Leadership/management/motivational skills
- Analytical and interpretive skills
- Strong organizational skills
- Excellent interpersonal skills
- Excellent negotiation skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies