Description
This is an exciting time to join NHG's transformation as an Internal Communications and Engagement Partner (Customer Services). You will lead an inclusive, effective communications and engagement programme for 1,200 colleagues in our Customer Services directorate.
Your role will involve developing and delivering an internal communications and engagement plan that supports NHG's customer strategy, performance improvement, and transformation priorities. You will act as a key adviser to the Chief Customer Officer and Customer Services SLT, providing them with the resources and support to build trust and confidence in NHG's direction.
Key responsibilities include:
- Developing and delivering internal communications and engagement plans
- Advising senior leaders and working as a collaborative partner to the business
- Using internal channels strategically to cascade information to frontline and dispersed teams
- Equipping team leaders and line managers with briefings, toolkits, and messaging
- Designing and delivering in-person engagement events
- Using data and colleague insight to make communications accessible and track success measures
The ideal candidate will have:
- A proven track record of developing and leading internal communications and engagement programmes in a large customer-facing organisation
- Excellent written, verbal, and visual communication skills
- Excellent stakeholder and event management skills
Benefits include:
- Excellent annual leave allowance and flexible working opportunities
- Generous pension scheme
- Enhanced maternity, paternity, and adoption pay
- Employee assistance and free confidential advice and counselling services
- Health cash plan
- Staff discounts
- Interest-free loans
- Cycle to work scheme
- Life Assurance x 4 annual salary