Description
The Bar Manager at Soho House Tokyo is responsible for overseeing the beverage operation within the department, floor or property ensuring its overall success whilst also supporting the management team where needed.
Main responsibilities include:
- Managing team members in all aspects including recruiting, training, schedules, payroll, staff complaints and disciplinary procedures.
- Assessing team members' performance, conducting appraisals, and strategizing for making improvements where required.
- Organising team member meetings with set agendas on a monthly basis.
- Receiving deliveries for stock and inventory as needed.
- Placing orders for inventory based on business needs and budgets.
- Maintaining a safe, orderly and sanitized bar.
- Ensuring all menus are up-to-date and correct.
- Ensuring all legal requirements are adhered to (i.e. rest breaks, working hours, pay and Health & Safety).
- Reporting bar stock shortages – (variables) glasses & equipment.
- Reviewing and addressing Mystery Shopper reports with appropriate actions.
- Actively participating as a member of the management team in decision-making processes, attending required meetings, etc.
- Delegating work and determining beverage methods to team members throughout shifts.
- Overseeing daily/shift schedules; making any necessary changes per business need and budget.
- Ensuring maximum revenue is achieved from all sales opportunities.
- Driving the House Tonic program and conducting House Tonic-related trainings and supporting global competitions as advised by Head of Bars UK Europe & Asia.
- Performing other duties as assigned by Assistant General Manager & General Manager.
- Ensuring cleanliness standards and procedures for the unit & their areas are in accordance with site, company and legal standards.
- Ensuring all new starters are rigorously trained to standards and competencies.
The ideal candidate will have 3-5 years' experience in a busy high-profile venue and a natural flair for first-class service in a similar role. They will be reliable, friendly and happy to be a key part of the team that strives for success.
Requirements:
- Innovator and influencer with previous experience managing F&B operations.
- Excellent interpersonal skills and ability to build relationships (internal and external).
- Strong attention to detail.
- Excellent customer service.
- Fluent in Japanese and advanced English.
- Organised and reliable.
- Ability to work and maximise relationships within a diverse team.
- Computer literacy within Opera, Micros and Adaco advantageous.
- Manage end-to-end inventory logistics, including weekly stock takes, ordering, variance tracking, and vendor negotiations to protect profit margins.
- Personal license holder.
- 2 years or more working experience as a leader in a diverse environment.
Physical Requirements:
- Must be able to seize, grasp, turn and hold objects by hand.
- Able to work on your feet for at least 8 hours.
- Occasionally kneel, bend, crouch and climb as required.