Description
As a Barback at Soho House Tokyo, you will be at the heart of creating unforgettable experiences for our members. With your natural warmth and sense of hospitality, you will play a key role in shaping a welcoming, vibrant atmosphere where people connect, relax, and enjoy.
Your main responsibility is to support the bartending team in delivering seamless service. You will ensure the bar is always prepared and fully stocked with everything needed throughout service, while maintaining a clean, organised, and professional environment where the team can perform at their best.
Main Duties
- Create a warm, inviting, and energetic atmosphere for members at the bar
- Ensure the bar is consistently fully stocked, including ice, spirits, mixers, garnishes, and glassware
- Prepare and maintain glassware to the highest standard, ensuring everything is polished and perfectly placed
- Clean and organise all bartending tools, ensuring they are always ready for use
- Efficiently replenish stock from storage, including beverages, garnishes, and service items
- Proactively collect and manage glassware from across the venue
- Maintain exceptional standards of cleanliness, hygiene, and organisation at all times
- Support opening and closing procedures, ensuring smooth and efficient service transitions
- Keep a pristine and well-organised working environment that reflects Soho House standards
- Assist with billing and payment processing using cards, SHApp, and House Pay
- Participate in team briefings, tastings, and updates to stay informed and engaged
- Support the team by running drinks to tables when needed
- Deliver every interaction with warmth, confidence, and professionalism
- Take ownership of safety, security, and the overall wellbeing of members and colleagues
- Handle VIP and PWK members with discretion, care, and the highest level of confidentiality
Experience Required
- A genuine passion for drinks, coffee, food, and hospitality
- Strong attention to detail and pride in delivering quality
- Excellent customer service skills with a people-first mindset
- Warm, thoughtful, and respectful communication skills
- Highly organised, dependable, and proactive
- Open to feedback and motivated to continuously improve member experience
- Able to multitask and stay composed in a fast-paced environment
- Able to follow both written and verbal instructions accurately