Description
Mastercard is seeking a Specialist, Product Operations to join the Global Product Operations Support team. The successful candidate will provide operational support throughout the Cardholder Services program life cycle.
Responsibilities:
- Maintain and monitor customer billing profiles and processes, ensuring smooth operations and resolving discrepancies.
- Generate reports for internal and external stakeholders.
- Support the implementation and coordination of benefit and insurance programs, collaborating with relevant teams.
- Identify opportunities to improve operational efficiency and contribute to process improvements.
- Assist in creating, updating, and maintaining internal procedures and documentation.
- Identify and report potential risks or issues.
- Participate in small to medium cross-functional projects, supporting team initiatives.
- Assist in training new team members as needed.
Requirements:
- Proficient in English (verbal and written)
- Advanced experience in MS-Excel
- Self-starter and quick learner with ability to work independently
- Ability to thrive in fast-paced environments; flexibility to handle rapidly changing scenarios
- Ability to work with ambiguity and manage complex projects; successfully manage multiple responsibilities and tasks
- Willingness to dive deep and learn about technology, system structure, and rules
- Strong analytical, data and problem-solving skills
- Team player with an impeccable attention to detail and the ability to multi-task