Description
We are seeking an Associate Specialist to support the daily operations of our payment processes, ensuring accurate documented data.
Responsibilities:
- Assist in daily operational tasks, collating data on payout partners, and ensuring accuracy and timeliness
- Monitor transaction flows to identify and address issues promptly
- Identify and resolve payment-related issues and discrepancies, escalating complex cases as needed
- Accurately enter and maintain transaction data in relevant systems
- Assist customer service teams with payment-related inquiries and escalations, providing timely and accurate information
- Perform specific and time-boxed tasks in support of business goals to deliver new existing products
- Draft and contribute to the development of internal and external implementation documents and process flows
- Support initiatives aimed at improving payment processes and operational efficiency
Experiences and Qualifications:
- Strong attention to detail and accuracy
- Strong analytical and problem-solving skills
- Professional working proficiency in English, with effective communication skills
- Proficiency in Microsoft Office Suite, including intermediate Excel skills
- Ability to manage multiple tasks, prioritize workload, and meet deadlines in a fast-paced environment
- Bachelor's degree in Finance, Business Administration, Economics, or a related field
- Minimum of 3 years of experience in payment operations, payment processing, banking back-office operations, or financial services operations
- Experience in the payments industry, particularly in cross-border payments, international money transfers, or remittance services, is highly desirable
- Experience working in banks, fintechs, payment processors, or other financial institutions is preferred
- Availability to work from the office at least 3 days per week