Description
Boeing Health Services is seeking a skilled Business Process Specialist to support the Medical Technology Team with electronic medical record and related medical programs technology and proprietary systems.
This position interfaces with the Boeing Information Technology team and Health Services staff in support of our information systems, processes and workflows for the delivery of Health Services.
The successful candidate will bridge clinical health services and technology, ensuring that operational, technical, and regulatory requirements are met while promoting continuous process improvement.
Responsibilities:
- Supports Health Services systems, including Medical Information System (MIS), Drug Free Workplace System (DFW), and Occupational Health Evaluation website (OHE Web)
- Collaborates with Health Services leadership and internal/external partners to analyze, design, and improve medical technology processes, system architecture, and data management
- Provides technical support and troubleshooting for system users; manages day-to-day customer support
- Investigates and resolves complex system and integration issues across multiple functions, technologies, and vendors
- Manages system integrations with Workday, Environmental, Health and Safety (EHS), Talent Acquisition, Disability Management, Human Resources (HR) Information Technology (IT), and suppliers
- Ensures compliance with federal and state regulations, Boeing privacy, and Office of Safety and Health Administration (OSHA) recordkeeping standards
- Drives process re-engineering efforts to automate manual workflows, reduce data errors, and eliminate redundancies
- Develops and executes training programs and implementation plans for supported systems
- Collects, analyzes, and reports metrics and statistics to leadership
- Leads programs and projects related to medical technology system interfaces and associated dependencies
- Manages the end-to-end software development lifecycle, including unit and functional testing to ensure quality delivery
- Converts complex business requirements into well-organized database structures adhering to industry standards
- Writes, optimizes, and executes SQL queries and reports to support decision-making
- Installs and troubleshoots supplier software applications and medical hardware
- Builds and maintains strong relationships with customers, business partners, and IT teams; promotes user-centered design
- Communicates effectively with all organizational levels, including cross-functional, geographically dispersed teams
- Requires up to 10% local travel
Requirements:
- 5+ years of experience implementing human resource information systems (HRIS/HRMS) type of programs or projects
- 5+ years of clinical information systems experience (EHR/EMR)
- 5+ years of related work experience or an equivalent combination of education and experience
- Proficient in SQL programming and database management systems (e.g., Microsoft SQL Server, Oracle, MySQL, PostgreSQL)
Preferred Qualifications:
- Bachelor’s degree in technical or business discipline, or equivalent experience
- 6+ years of experience with healthcare technology including clinical information systems and medical technologies
- Experience in troubleshooting complex system interactions and supplier applications; and effectively communicating with system users
- Project management experience
- Extensive knowledge of EMR concepts, strategies, and methodologies
- Experience with healthcare information technology compliance regulations and OSHA
Pay & Benefits: The summary pay range is $119,850 - $162,150. At Boeing, we strive to deliver a Total Rewards package that will attract, engage and retain the top talent.