Senior CMDB and Asset Management Specialist

This senior role ensures the integrity, compliance, and operational excellence of RBC's IT infrastructure through comprehensive CMDB and asset management. You'll maintain data accuracy, oversee data certification and audit processes, and implement world-class standards for Infrastructure Services while ensuring alignment with regulatory requirements.

Responsibilities:

• Maintain the ServiceNow CMDB, including CI types, naming conventions, attributes, and relationships
• Ensure data accuracy, compliance, and regular updates, and resolve discrepancies
• Track, prioritize, and resolve CMDB issues in ServiceNow
• Monitor SLAs and escalate complex issues for governance review
• Partner with governance and compliance teams to establish and enforce CMDB and data certification policies
• Design and manage workflows to validate CMDB accuracy
• Maintain audit readiness with regular evidence and documentation
• Train and mentor on configuration management and compliance requirements
• Communicate clearly with technical and non-technical stakeholders, and engage technology owners
• Regularly review and improve CM processes and ServiceNow workflows and controls

Requirements:

• 3+ years of proven ServiceNow experience (CMDB, Data Certification, Audit modules)
• Demonstrated expertise in ServiceNow Configuration Management Issue & Task Management
• Strong ITIL knowledge (Configuration, Incident, Change, Audit Management)
• Proven leadership capability with strong cross-functional collaboration skills
• Excellent analytical, problem-solving, and communication skills

Nice-to-Have:

• ITIL v4 Foundations certification
• Familiarity with regulatory standards and audit frameworks
• ServiceNow Discovery experience
• 2+ years supporting and monitoring audit controls and IT compliance procedures

What’s in it for you?

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work
• Access to a variety of job opportunities across business and geographies